Communication RPA Solution_ Automation software_ Shiji Intelligent Technology Co., Ltd

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Digital Employees of Operators

Empowering Industry Digitalization While Transforming and Upgrading Our Own Digitalization

The high-quality development of the information and communication industry has given new impetus to the digital transformation of the telecommunications industry. Telecom operators have undertaken new missions in the digital era, seized new opportunities in the digital era, and embarked on a new journey of digital transformation.

Industry Pain Points

Scheme Architecture Diagram

Solutions

Our Advantages

Success Cases

Industry Pain Points

Large Volume of Basic Business

The number of service work orders is large, the workload is large, and it takes a long time, requiring a large amount of labor investment. The labor cost is high and the service quality cannot be guaranteed.

High Service Quality Requirements

The service quality requirements of customers for customer service personnel have been increasing year by year, and the backlog problem caused by large business volume has led to a challenge in ensuring service timeliness.

High Business Complexity

There are multiple business operation steps, with data sources scattered across different interfaces and systems, and operations in different regions. Support personnel need to constantly switch systems and search for information.

Scheme Architecture Diagram

Scenario-Based Solutions

Customer Service Digital Employee

Government and Enterprise Digital Employees

Cloud Network Digital Employee

Automatic Work Order Processing

Business personnel manually wait for email work orders, compare official data with user submissions, and approve audit results. This process is time-consuming and laborious.

Seat Assist

By leveraging AI+RPA to manage repetitive tasks, significant enhancements in human efficiency can be achieved. This is crucial considering that 80% of work time is typically dedicated to addressing the top 20% of concentrated and high-risk issues.

Work Order Data Report

AI+RPA enhances human efficiency in data-driven businesses by enabling efficient information collection and analysis for decision-making.

CRM Order Automatic Entry

The operator's systems are well-configured, but there is often a lack of automation in order flow across different systems. AI+RPA can seamlessly automate these tasks.

Intensive ICT Performance Verification

With the development of ICT business, existing monthly rental projects require repetitive and labor-intensive audit tasks. AI+RPA can automate work order processing, replacing manual labor.

MSS Transfer Process

Dedicated line contracts require transfer to unit leaders for follow-up. As business volume increases, this process becomes repetitive and time-consuming. RPA can replace the transfer task.

System Automatic Inspection

Dedicated line contracts require transfer to unit leaders for follow-up. As business volume increases, this process becomes repetitive and time-consuming. RPA can replace the transfer task.

Automatic Collection of Forms

The organic combination of AI and RPA can identify information from different system business forms and automatically collect and summarize them to form structured data records, making it easy for manual analysis or secondary processing, and the efficiency is dozens of times higher than manual collection.

Professional solutions and advanced products help you easily embark on an automated office journey.

Our Advantages

Rich Customer Success Experience

Successful deployment of large-scale digital employees in the field of operators.

Industry Leading Technology

Domestic AI quasi unicorn, RPA track leader, and industry-leading provider of super automation solutions.

Domestic Xinchuang is Fully Compatible

Fully supporting domestic innovation ecology, the world's first truly accessible RPA new model.

Customer

Intelligence Indeed uses AI+RPA technology to provide tailored digital solutions, accelerating the digital transformation of operators and government enterprises. By leveraging 5G and new infrastructure, they enhance AI capabilities and seamlessly integrate RPA into complex business operations. This fosters efficient collaboration between humans and machines, resulting in optimized efficiency.

Products Applied:

RPA Factory

RPA Commander

RPA Robot

Efficiency Improvement

Quality improvement

Increase in Labor Substitution Rate

China Unicom uses digital employees to automate processes in sales, collection, procurement, payment, and expense reimbursement. This accelerates digitalization and harnesses online business opportunities, achieving financial process automation for transformative development in the digital revolution.

Products Applied:

RPA Factory

RPA Commander

RPA Robot

Improved Process Substitution Rate

Overall Processing Efficiency Improvement

Improved Accuracy

Intelligent Software Robots That Everyone is Using

Obtain Professional Solutions and Intelligent Products to Help You Achieve Explosive Business Growth