Large Volume of Basic Business
The number of service work orders is large, the workload is large, and it takes a long time, requiring a large amount of labor investment. The labor cost is high and the service quality cannot be guaranteed.
High Service Quality Requirements
The service quality requirements of customers for customer service personnel have been increasing year by year, and the backlog problem caused by large business volume has led to a challenge in ensuring service timeliness.
High Business Complexity
There are multiple business operation steps, with data sources scattered across different interfaces and systems, and operations in different regions. Support personnel need to constantly switch systems and search for information.
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